MUST live in MN

Position Title: Remote Customer Service Representative

We're seeking a detail-oriented and personable Customer Service Representative to provide first-level support for our healthcare products. In this role, you'll primarily focus on entering and tracking customer orders, responding to inquiries, and delivering a positive customer experience with every interaction.

Job Duties/Description:

• Respond to inbound customer calls regarding orders, product information, and services
• Enter and track orders for hearing aids, accessories, and parts
• Make occasional outbound calls and respond to emails/chats
• Update CRM records and resolve order status issues
• Handle 70+ calls/day while maintaining quality standards
• Communicate out-of-stock updates and manage customer expectations
• Perform additional administrative tasks as needed

Requirements:

• Must reside in Minnesota
• High school diploma or GED required
• 3+ years of call center customer service experience
• Strong verbal/written communication and listening skills
• Proficient in Outlook, Microsoft Word, Excel, and web-based systems
• Experience with Salesforce, ERP, and multitasking across systems preferred
• Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment
• Prior B2B or healthcare-related customer service experience a plus

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.